{"id":2349,"date":"2026-09-20T08:05:55","date_gmt":"2026-09-20T08:05:55","guid":{"rendered":"https:\/\/daxs.com\/it-support-it-support\/"},"modified":"2026-09-22T02:12:09","modified_gmt":"2026-09-22T02:12:09","slug":"it-support","status":"publish","type":"page","link":"https:\/\/rnm.at\/en\/it-support\/","title":{"rendered":"IT Support"},"content":{"rendered":"<p><!-- daxs-change: 1790042400 source=git --><\/p>\n<style>\n.daxs-page{--orange:#f23c13;--ink:#11191c;--ink2:#182b3d;--paper:#f4f3ef;--muted:#5e6967;--line:#d5dbd8;font-family:Inter,Arial,sans-serif;color:var(--ink);background:#fff;overflow:hidden}.daxs-page *{box-sizing:border-box}.daxs-page a{text-decoration:none}.daxs-page .wrap{width:min(1180px,calc(100% - 48px));margin:auto}.daxs-page h1,.daxs-page h2,.daxs-page h3,.daxs-page p{margin-top:0}.daxs-page h1,.daxs-page h2,.daxs-page h3{font-family:Inter,Arial,sans-serif;letter-spacing:-.04em}.daxs-page 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.line:after{right:-4px;top:auto;bottom:0;transform:rotate(135deg)}}\n@media(max-width:620px){.daxs-page .wrap{width:min(100% - 32px,1180px)}.daxs-page .hero{min-height:650px;padding:106px 0 48px}.daxs-page .hero:after{background:linear-gradient(0deg,rgba(6,15,25,.99),rgba(6,15,25,.84) 62%,rgba(6,15,25,.34))}.daxs-page .hero-bg{object-position:68% center}.daxs-page .hero-meta,.daxs-page .cards,.daxs-page .band-grid,.daxs-page .steps{display:grid;grid-template-columns:1fr}.daxs-page .section{padding:64px 0}.daxs-page .band{padding:52px 0}.daxs-page .band-item,.daxs-page .band-item+.band-item{padding:18px 0;border-left:0;border-top:1px solid rgba(255,255,255,.2)}.daxs-page .band-item:first-child{border-top:0}.daxs-page .btn{width:100%}.daxs-page .diagram{padding:22px}.daxs-page .cta{padding:62px 0}}\n@media(prefers-reduced-motion:reduce){.daxs-page *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}\n.page-id-2349 .et-l--header{position:relative;z-index:10000!important}.page-id-2349 .entry-title.main_title,.page-id-2349 #sidebar{display:none!important}.page-id-2349 #main-content,.page-id-2349 #main-content>.container,.page-id-2349 #left-area,.page-id-2349 #content-area{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;float:none!important}.page-id-2349 #main-content>.container:before{display:none!important}.page-id-2349 #main-content .et_pb_section,.page-id-2349 #main-content .et_pb_row{width:100%!important;max-width:none!important;margin:0!important;padding:0!important}\n<\/style>\n<p><main class=\"daxs-page\"><\/p>\n<section class=\"hero\"><img decoding=\"async\" class=\"hero-bg\" src=\"https:\/\/daxs.com\/wp-content\/uploads\/2026\/09\/exec-465d38b7-6c93-4409-86da-c9c17b111a2d.jpg\" alt=\"\"><\/p>\n<div class=\"wrap\"><span class=\"eyebrow\">DAXS \u00b7 IT support &amp; ongoing operations<\/span><\/p>\n<h1>Support that fits<br \/><span style=\"color:var(--orange)\">the way your business works.<\/span><\/h1>\n<p class=\"lead\">DAXS can take responsibility for complete external IT support or complement internal and local teams \u2013 in day-to-day operations, as second or third level, for specialist topics and projects.<\/p>\n<div class=\"actions\"><a class=\"btn\" href=\"https:\/\/daxs.com\/en\/contact-2\/\">Discuss your situation <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><a class=\"btn alt\" href=\"#models\">Explore ways of working <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<div class=\"hero-meta\"><span><strong>fully external<\/strong><br \/>one contact for ongoing operations<\/span><span><strong>with your internal IT<\/strong><br \/>clearly divided responsibilities<\/span><span><strong>targeted support<\/strong><br \/>second level, third level and projects<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"wrap intro\">\n<div><span class=\"eyebrow\">Working together<\/span><\/p>\n<h2>As individual as your business and the way you work.<\/h2>\n<\/div>\n<div>\n<p class=\"intro-copy\">Standardised solutions can be an excellent fit. The important question is <strong>where a standard helps and where your operation needs something different.<\/strong><\/p>\n<p class=\"copy\">DAXS agrees responsibilities, priorities and services with you. Some organisations outsource ongoing operations completely. Others need support for architecture, complex incidents, documentation or specific projects.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"models\" class=\"band\">\n<div class=\"wrap band-grid\">\n<div class=\"band-item\"><strong>External IT support<\/strong><span>Ongoing contact for workplaces, servers, networks and decisions.<\/span><\/div>\n<div class=\"band-item\"><strong>Complement internal IT<\/strong><span>Add capacity and specialist knowledge where the existing team needs support.<\/span><\/div>\n<div class=\"band-item\"><strong>Second &amp; third level<\/strong><span>Handle complex cases, analyse causes and coordinate vendors.<\/span><\/div>\n<div class=\"band-item\"><strong>Project-based<\/strong><span>Deliver migrations, modernisation and specialist work with a clear handover.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"section paper\">\n<div class=\"wrap\"><span class=\"eyebrow\">Scope<\/span><\/p>\n<h2>From the daily question to a fundamental technical decision.<\/h2>\n<div class=\"cards\">\n<article class=\"card\">\n<h3>Workplaces &amp; users<\/h3>\n<p>Support new starters, devices, access, incidents and recurring tasks in a transparent way.<\/p>\n<\/article>\n<article class=\"card\">\n<h3>Servers &amp; infrastructure<\/h3>\n<p>Consider local systems, networks, virtualisation, owned infrastructure, hybrid and cloud services together.<\/p>\n<\/article>\n<article class=\"card\">\n<h3>Security &amp; backup<\/h3>\n<p>Prioritise and document protection, backup and recovery as part of ongoing operations.<\/p>\n<\/article>\n<article class=\"card\">\n<h3>Software &amp; licences<\/h3>\n<p>Keep specialist software, versions, renewals and user or device assignments under control.<\/p>\n<\/article>\n<article class=\"card\">\n<h3>Communication<\/h3>\n<p>Fit telephony, email and collaboration into the complete environment without making one product an end in itself.<\/p>\n<\/article>\n<article class=\"card\">\n<h3>Planning &amp; projects<\/h3>\n<p>Assess changes technically and economically, implement them in a controlled way and hand them over cleanly.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section dark\">\n<div class=\"wrap\"><span class=\"eyebrow\">Your structure sets the framework<\/span><\/p>\n<h2>Understand. Organise. Support.<\/h2>\n<div class=\"diagram\" role=\"img\" aria-label=\"DAXS assesses the current IT environment, clarifies responsibilities and supports operations and change\">\n<div class=\"node\"><b>Understand<\/b><span>Make systems, dependencies, work practices, risks and business importance visible.<\/span><\/div>\n<p><i class=\"line\" aria-hidden=\"true\"><\/i><\/p>\n<div class=\"node\"><b>Organise<\/b><span>Agree responsibilities, priorities, documentation and useful standards.<\/span><\/div>\n<p><i class=\"line\" aria-hidden=\"true\"><\/i><\/p>\n<div class=\"node\"><b>Support<\/b><span>Resolve incidents, implement change and adapt support to the actual need.<\/span><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"wrap intro\">\n<div><span class=\"eyebrow\">Existing systems<\/span><\/p>\n<h2>Do not replace reflexively. Do not romanticise risk either.<\/h2>\n<\/div>\n<p class=\"copy\">Age, vendor support, spare parts, security, isolation, backups, maintainability, cost and business importance are assessed together. An older ProLiant without a care pack does not necessarily need to be replaced tomorrow. But a critical system with no spare-parts or recovery strategy can still be a real business risk.<\/p>\n<\/div>\n<\/section>\n<section class=\"section paper\">\n<div class=\"wrap\"><span class=\"eyebrow\">Frequently asked questions<\/span><\/p>\n<h2>Practical answers about IT support and operations.<\/h2>\n<div class=\"faq\">\n<details>\n<summary>Can existing servers continue to be used?<\/summary>\n<p>Yes, if performance, condition, security, spare parts and recoverability suit the purpose. We assess the specific risk and business importance, not age alone.<\/p>\n<\/details>\n<details>\n<summary>Must hardware without vendor support be replaced immediately?<\/summary>\n<p>Not automatically. Planned continued use can be reasonable when spare parts, monitoring, backups and a failure plan are available. Missing support matters more for business-critical systems.<\/p>\n<\/details>\n<details>\n<summary>When does old hardware become a real risk?<\/summary>\n<p>When failures become more likely, spare parts are hard to source, recovery would take too long or one device could stop a large part of the business. These factors are considered together.<\/p>\n<\/details>\n<details>\n<summary>Can old software continue to run?<\/summary>\n<p>Sometimes, especially when a key process depends on it. We examine the operating system, interfaces, backups, access and possible isolation. Long-term operation without updates needs a documented risk decision.<\/p>\n<\/details>\n<details>\n<summary>What if an application only runs on an old system?<\/summary>\n<p>Options include isolation, virtualisation, a segregated network, remote access or gradual replacement. First we establish which dependencies actually exist.<\/p>\n<\/details>\n<details>\n<summary>Can an old system be isolated from the internet?<\/summary>\n<p>Often yes. Segmentation, restricted connections and controlled access can reduce risk significantly. Isolation does not replace backups or a plan for hardware and software failure.<\/p>\n<\/details>\n<details>\n<summary>Are snapshots a replacement for backups?<\/summary>\n<p>No. Snapshots make short-term rollbacks easier, but they often remain on the same platform and share its failure risk. A resilient backup needs separate copies and tested recovery.<\/p>\n<\/details>\n<details>\n<summary>How can a server without a care pack be operated sensibly?<\/summary>\n<p>With documented hardware, available spares, monitoring, current backups and a realistic recovery plan. Whether this is economical depends on criticality and acceptable downtime.<\/p>\n<\/details>\n<details>\n<summary>When is replacement more economical than continued operation?<\/summary>\n<p>When maintenance, failure risk, energy use, scarce parts or blocked software updates exceed the cost and risk of planned replacement. We compare the options transparently.<\/p>\n<\/details>\n<details>\n<summary>Do you take over existing IT environments?<\/summary>\n<p>Yes. DAXS starts with the existing environment, takes over documentation and identifies what already works well. Not everything has to be replaced or migrated at once.<\/p>\n<\/details>\n<details>\n<summary>Do you work with our internal IT team?<\/summary>\n<p>Yes. Responsibilities can be divided clearly. DAXS can provide second or third level, projects, documentation or support for specific specialist areas.<\/p>\n<\/details>\n<details>\n<summary>Can you replace our current IT provider?<\/summary>\n<p>Yes. A clean handover covers access, systems, contracts, licences, open issues and responsibilities. Missing documentation is completed step by step without unnecessary risk to ongoing operations.<\/p>\n<\/details>\n<details>\n<summary>How does a migration work?<\/summary>\n<p>After assessing the current state and target, we plan dependencies, testing, time windows, fallback and communication. Users receive the information they need in time.<\/p>\n<\/details>\n<details>\n<summary>What is documented before a change?<\/summary>\n<p>The starting point, affected systems, dependencies, backup or fallback path, responsibilities and known risks. The level of detail follows the significance and complexity of the change.<\/p>\n<\/details>\n<details>\n<summary>Can existing licences be retained?<\/summary>\n<p>Often yes. We review contract type, assignment, term, transferability and actual use. Missing or duplicate licences are clarified rather than assumed.<\/p>\n<\/details>\n<details>\n<summary>What if spare parts are only available second-hand?<\/summary>\n<p>Used parts can be a transitional option. Critical systems also need tested parts, clear stock management and a plan for the point at which this option is no longer available.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"cta\">\n<div class=\"wrap cta-grid\">\n<div><span class=\"eyebrow\" style=\"color:#fff\">Next step<\/span><\/p>\n<h2>What type of support fits your business?<\/h2>\n<p class=\"lead\">We clarify the current environment, responsibilities, risks and the areas where DAXS should provide ongoing or targeted support.<\/p>\n<div class=\"actions\"><a class=\"btn\" href=\"https:\/\/daxs.com\/en\/contact-2\/\">Discuss your IT environment <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><a class=\"btn alt\" href=\"https:\/\/daxs.com\/en\/it-planning-calculator\/\">Estimate the effort <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/div>\n<div class=\"cta-links\"><a href=\"mailto:wecare@daxs.com\">wecare@daxs.com <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><a href=\"tel:+43722922722\">+43 7229 22722 <span class=\"css-arrow\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DAXS \u00b7 IT support &amp; ongoing operations Support that fitsthe way your business works. DAXS can take responsibility for complete external IT support or complement internal and local teams \u2013 in day-to-day operations, as second or third level, for specialist topics and projects. Discuss your situation Explore ways of working fully externalone contact for ongoing [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2349","page","type-page","status-publish","hentry"],"featured_image_src":null,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/pages\/2349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/comments?post=2349"}],"version-history":[{"count":8,"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/pages\/2349\/revisions"}],"predecessor-version":[{"id":2476,"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/pages\/2349\/revisions\/2476"}],"wp:attachment":[{"href":"https:\/\/rnm.at\/en\/wp-json\/wp\/v2\/media?parent=2349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}